Self-exclusion

Scope and Purpose

Ffbet's Self-Exclusion Policy is part of our Responsible Gaming framework. It provides graded options for players who choose to pause or permanently restrict access to Ffbet products. This policy applies to all Ffbet accounts and related services operated by the company.

Time-Out (Short Break)

A Time-Out is a temporary suspension from all Ffbet products. While active, you will not be able to log in, deposit funds, withdraw funds, or place bets across any Ffbet service. Time-Out durations are selectable in the Account Profile and may be revoked only after a minimum of 24 hours from the initial Time-Out request. Upon expiry, the Time-Out ends automatically and your account reactivates for normal use.

Self-Exclusion (Extended Break)

You may elect a longer self-exclusion period if you wish to pause activity for an extended time. Once self-exclusion is activated, the associated account will be closed for the chosen period and you will be prevented from gambling, deposits, and withdrawals for that period. Initiation options include using the Self-Exclusion feature in your My Account area or sending a formal request to our Support Team.

Process and timelines: after you initiate, a first stage 24-hour cooling-off period begins during which the account is disabled and no gambling activity is possible. After the cooling-off period, the available self-exclusion periods will be communicated to you. The self-selected period will be treated as final and non-variational. To proceed, you must provide confirmation by email; if no confirmation is received within 24 hours, the account may be reopened and you will be notified by email. During the Self-Exclusion period, access to the account is blocked and no deposits or withdrawals are permitted. At the end of the period, the account is automatically re-activated.

Important: if an account is self-excluded, and new or altered registration details are used to create another account or access the site, Ffbet may still enforce exclusion and will not be liable for any losses arising from such activity. Promotions and marketing materials will not be sent to excluded accounts during the self-exclusion period.

What Happens During Self-Exclusion

• Access to the account is disabled for the chosen period.
• Deposits and withdrawals are prohibited while the exclusion is active.
• Any bets already placed prior to the start of exclusion may be honoured or settled in accordance with the applicable results, where such bets have not been discharged by the closure.
• No promotional material or bonuses will be offered or sent to the excluded account.

Reactivation After Exclusion

Upon the expiry of the selected self-exclusion period, the account will automatically reactivate. You may resume activity in your normal capacity, subject to ongoing compliance with Ffbet's Terms and Conditions and the Responsible Gaming policy. If you wish to terminate a self-exclusion earlier, you must submit a written or electronic notice requesting revocation; however, the company retains absolute discretion to deny such revocation in certain circumstances.

Financial Protection and Limits

Ffbet offers tools to promote responsible gambling, including the ability to set personal limits. Limits can be configured in the My Account section and may include daily, weekly, or monthly spend, deposit, and wagering caps. If any limit is exceeded, that action will be restricted by the system. Revisions to limits or exclusions require written or electronic notice to Ffbet and are subject to the company's assessment and discretion.

During an active self-exclusion or limit, you will not be able to perform further deposits or withdrawals. Ffbet will take reasonable steps to ensure the Self-Exclusion procedure is respected and to minimize promotional activity to excluded users. Users must acknowledge that continuing to gamble from alternate accounts or by altering registration details may circumvent controls and is not the responsibility of Ffbet.

Promotions and Communications

While self-excluded, you will be excluded from promotional offers and marketing communications. Any marketing material accidentally sent to a self-excluded individual should be treated as an anomaly and will be corrected as soon as identified.

Guidance and Support

Ffbet encourages seeking professional help if gambling issues are suspected. While we cannot substitute medical or psychological treatment, we will provide information on accessing independent, licensed support services upon request through the Support Team. If you need guidance, contact a qualified gambling support service in your jurisdiction and follow their recommended procedures.

Data, Compliance, and Privacy

Self-exclusion status is recorded in your Ffbet profile and processed in accordance with our Privacy Policy and applicable law. We apply KYC and AML controls to ensure that exclusion measures are effective and consistently applied across all products. We will not process or disclose information beyond what is required for compliance and protection of the user and the platform.

Definitions and Effective Date

Capitalized terms used in this policy have the meanings as described in Ffbet's Terms and Conditions. This Self-Exclusion Policy is effective from the date of publication within the Ffbet platform and supersedes any previous self-exclusion arrangements unless otherwise stated.

Initiating Self-Exclusion or Adjusting Periods

To initiate self-exclusion or to adjust an existing exclusion or limit, log in to your Ffbet account and select the Self-Exclusion option in the My Account area, or email the Support Team at [email protected]. Provide clear instructions about the requested period and confirmation as required by the process. If you request an extension, include your account details and the desired extension period. For any changes, ensure you receive a confirmation from Ffbet before proceeding.